FAQ

Got Questions? We’ve Got Answers!

Company FAQs

What is the Cargomatic service area?
Cargomatic currently matches shippers with carriers in the Southern California, Northern California and the New York Metro areas with offices located in Los Angeles, San Francisco and NYC. Stay tuned – we are adding new markets quickly!

Where can I find the Cargomatic Terms of Service?
Our Terms of Service are here. All Cargomatic shippers and carriers are required to accept them.

Where can I find the Cargomatic Privacy Policy?
Our Privacy Policy is here. All Cargomatic shippers and carriers are required to agree to it.

Can a Cargomatic shipper or carrier contact me directly?
According to our Terms of Service, it is strictly forbidden for either party to solicit business from one another for 12 months from the last date of a shipment between the parties. If this occurs, both parties will be asked to cease and desist and are subject to being asked to leave the marketplace.

Do agreements need to be in writing?
In order to provide our customers with the highest level of service, shipping pricing, commitments and promises must to be in writing.

Carrier FAQs

Who can be a Cargomatic carrier?
Any Carrier who has a valid MC Authority (or CA Authority for California) and insurance has the potential to become an authorized carrier with our platform. If you’re approved, we will provide you with all the information you need to use the platform, after which you can start to accept loads.

What kind of trucks is Cargomatic looking for?
We are looking for most types of commercial trucks, including straight trucks, tractor trailers, flatbeds, cargo vans and drayage tractors.

Do Carriers need smartphones?
Yes, Carriers need a smartphones to work with Cargomatic. We currently are on the Android™ Marketplace and in the iPhone® App store.

I downloaded the App, and it’s not working!
You cannot use the App until you are authorized. Please sign up through the website and our onboarding team will be in touch.

What is the signup process for Android?
You must be authorized before you can use the App. Please sign up through the website, watch the following video and our onboarding team will be in touch. The Android app may be downloaded here.

What is the signup process for iPhone?
You must be authorized before you can use the App. Please sign up through the website, watch the following video, and our implementation team will be in touch. The iPhone app may be downloaded here. The app is optimized for iPhone 5, 6 and 6 Plus and iPad.

Will I need to use the Cargomatic app for all my shipments?
Yes, you need to use the Cargomatic Carrier App for all shipments you accept through Cargomatic. You must use your own protocol for non-Cargomatic shipments.

Once I sign up, when can I start carrying freight?
You can begin carrying freight once you are authorized. Sign up through the website to begin the onboarding process.

How do I use the App?
Cargomatic will schedule a time for one of our experts to personally consult with you after you have watched a training video and provided all the information you need to use the platform.
Owner Operators & Drivers: You choose the time, and our team of experts will contact you to arrange our online onboarding process.
Dispatch Teams: You choose the time, and our team of experts will contact you to demonstrate the desktop application to manage your drivers.
You will leave the onboarding process confident in using Cargomatic to pick up extra loads immediately.

Who supplies the bill of lading?
The shipper must supply the bill of lading (BOL) at pick up and carriers should not pick up a shipment without one. Email support@cargomatic.com or call 866.513.2343 if the shipper does not have a BOL at pick up.

Is Quick Pay available?
We do not offer Quick Pay, and in fact, you do not need it with Cargomatic. We will transfer payment within 30 days via ACH.

Who do I call if I have a problem with the shipment?
Our Support Team is available to help you with any issue you may have. Email support@cargomatic.com or call 866.513.2343. Our hours of operation are 7 am to 6 pm Monday to Friday. Cargomatic offices are closed on weekends and some federal holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

What if I get a bad star rating on a shipment?
Cargomatic requires all shippers to rate each carrier on a shipment by shipment basis. Carriers will be provided with all ratings received from shippers.

Shipper FAQs

Are carriers prescreened?
Yes, all carriers who utilize the Cargomatic platform are pre-screened. They must meet all of the criteria during our compliance process to be authorized to use the Driver App. We are committed to selecting carriers who meet the highest industry standards.

Does Cargomatic insure my shipments?
Yes, we carry supplemental insurance for all shipments, with our liability limited to $1 per pound, and a maximum liability of $50,000 per shipment. If your shipment requires additional insurance, please contact support@cargomatic.com for more information.

Can I get a quote before I book a shipment?
We offer real-time freight quotes through our desktop application, eliminating the need to call multiple carriers or use rate sheets. Each quote is valid for 30 days.

Can the cost change after I book?
Your final cost can change from the quote provided if initial information is insufficient or incorrect. Changes occur when load details (weight, volume, etc.), pickup or drop-off location, schedule times are different or driver assist, accessorial or wait-time charges are incurred.

Can I select my Carrier?
Cargomatic prides itself on providing the most efficient move possible – the right truck, on time, and at the right price. For special situations, we offer “Preferred Carriers” that can be given first right of refusal for your shipments. Please contact support@cargomatic.com for more information.

Am I required to provide a Bill of Lading?
Yes, all shipments must be accompanied by a bill of lading (BOL). The BOL should be given to the carrier at pick up. Missing BOLs will delay the shipment.

How do I provide feedback on a shipment?
After you have received proof of delivery, the shipper can rate the shipment. Each shipment can be rated 1 to 5 stars, with 5 stars being the highest rating.

Who do I contact if I have a billing question?
Our accounting department will be happy to answer any billing questions you may have. Email them at support@cargomatic.com.

Didn’t find the FAQ you were looking for?

Fill out our contact form with your question, or call (866) 513-2343. We’re open from 7am to 6pm during business hours.